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Hotel operations audit

Keeping your revenue safe and your costs under control
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Our company conducts hotel operations audit, a gap-filling service to hotel management companies and hotel owners. We know from our vast experience, gained during decades in the hotel industry, that regular and comprehensive audits of operations are key to identify and eliminate risk factors jeopardizing revenues and costs of the hotel, thus protecting the owner, his assets and the return on investment.

It is important to mention that a hotel operations audit is not only helpful in identifying mistakes or weaknesses; the audit can also prove that the standards in place are good and should not be changed.

In order to ensure impartiality, the financial audits of all companies are carried out by independent experts. The same reason applies for hotel operations audit. Involving external, independent experts makes the audit reliable and cost effective.

Hotel operations audit

The hotel operations audit is an independent, objective assurance and consulting activity designed to improve the efficiency of the hotel’s operations and increase the profitability of the business.

The goal of the hotel audit is to assess revenue risks and identify factors reducing the cost efficiency by analyzing various statements, reports, workflows of the operational departments and to provide reliable and exact information supporting the decision-making process of the owner and the management team based on our findings.

We provide suggestions and recommendations for eliminating the identified risks and mistakes, and prepare an action plan for the necessary changes.

Additionally, periodical controls will ensure that our recommendations were implemented in the daily operation to keep revenue safe and ensure cost efficiency.

The hotel operations audit consists of 4 + 1 modules enabling the audit to be flexible and to focus on the departments considered to be critical by the management/owner.

Do you want to be more efficient?

Modules

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Room sales audit

The room sales audit is of extreme importance for keeping hotel revenues safe. The audit covers a comprehensive analysis of all processes and workflows, starting from the room reservation and ending with the check out and payment of the invoices. We provide suggestions and recommendations for eliminating the identified risks and mistakes, and prepare an action plan for the necessary changes.

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F&B sales audit

The F&B sales module keeps the focus on maximizing revenue safety in the F&B department. We analyse in details all steps and processes beginning with the order taking and ending with the invoicing. We provide suggestions and recommendations for eliminating the identified risks and mistakes, and prepare an action plan for the necessary changes.

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Purchasing audit

This module is of high importance from a cost efficiency perspective. It includes a deep analysis of the workflows and all processes relating to purchasing, starting with placing purchase orders, through goods receipt, storage and inventory procedures. We provide suggestions and recommendations for eliminating the identified risks and mistakes, and prepare an action plan for the necessary changes.

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Treasury audit *

A module of extreme importance that focuses on in-house cash movements and the credit policy (credit invoices). We analyse all cash payment procedures and the handling procedures for credit invoices. We provide suggestions and recommendations for eliminating the identified risks and mistakes, and prepare an action plan for the necessary changes
* Please note: we do not audit the accounting!

+ Organizational efficiency audit

As a first step in the organizational efficiency module, we map and analyze the existing positions, workflow and tasks in the departments concerned. Based on our findings we advise the management/owner on personal cost rationalization, having always the primary consideration for the quality management strategy of the hotel.

We advise and help our clients in designing the optimal organizational structure trough defining positions and supporting the recruiting process based on our vast experience gained in international hotel companies.


Robert Weinraub Is a hotel professional with over 25 years of experience in the hospitality industry and working for the last 16 years as Hotel Director for different international hotel brands. Currently he is managing a branded 4* property in Budapest, Hungary.

Robert Weinraub’s goal is to assist and advise his clients in implementing internal audit standards contributing through these to the profitability of the hotel.